Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Last updated: January 15, 2024
1

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes:

  • Personal information (name, email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through third-party providers)
  • Order history and preferences
  • Communications with our customer service team

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing behavior.

2

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations and shipping updates
  • Improve our products and services
  • Send promotional emails and newsletters (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations
3

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who help us operate our business (payment processors, shipping companies)
  • To comply with legal requirements or respond to legal requests
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer or merger

All third-party service providers are contractually bound to protect your information and use it only for the purposes we specify.

4

Data Protection & Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for all data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

5

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time
  • Supervision: Request deletion of how we process your information

To exercise any of these rights, please contact us using the information provided below.

6

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use include:

  • Essential cookies: Required for basic website functionality
  • Performance cookies: Help us understand how visitors use our site
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Used to deliver relevant advertisements

You can control cookies settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

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Questions about our privacy policy?

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.

hr-admin@southernlogic.africa
+260 972 121 218